REFUND POLICY

CHANGE OF MIND & EXCHANGE

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return in the form of a store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unused and unwashed, and in its original packaging. 

To start a return, you can contact us at info@organisedbyla.com.au. Please note, shipping fees will need to be covered by the buyer. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@organisedbyla.com.au.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as custom labels, gift cards, sale items and seconds. Please get in touch if you have questions or concerns about your specific item.

FAULTY ITEMS

In the unlikely event your item is faulty, please send us an email with your proof of purchase (within 7 days), with details and picture/s of the fault to info@organisedbyla.com.au.

We will assess the claim and advise you of the outcome. If approved we will issue a replacement, exchange or store credit. 

Please note, general wear & tear, or misusing/ not following proper care instructions is not covered by this returns policy.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any queries about our products, please get in touch with our friendly customer service team; we are here to help info@organisedbyla.com.au.